Before Uber could scale its platform operations, someone had to build the system that made scaling possible. As part of the team that designed Uber's first safety operations playbook, I helped build the labeling, triage, and escalation infrastructure that handled safety events across riders, drivers, business, and health—mature enough within a year to hand off to global BPO partners.

Founded and scaled Uber’s LatinX Employee Resource Group, managing global communications for 600+ members across 10 countries.